网站介绍
Salesforce推出的CRM系统AI对话助手
官网公开介绍
Build and customize autonomous AI agents to support your employees and customers 24/7, including full integration with the Salesforce ecosystem.
Don’t miss the hands-on Agentforce Coworker Webinar on October 20th. See more details & register here
Don’t miss the hands-on Agentforce Coworker Webinar on October 20th.
Access all demos
Customer Service Resolving open case | Drafting follow-up email | Escalating to specialist Contact Center Routing incoming call | Pulling customer history | Logging interaction notes Field Service Scheduling technician visit | Updating work order status | Confirming parts availability Employee Service Processing leave request | Answering HR policy query | Onboarding new hire Sales Service Qualifying inbound lead | Updating opportunity | Closing renewal deal IT Service Resolving help desk ticket | Patching system alert | Resetting user access
Customer Service
Resolving open case | Drafting follow-up email | Escalating to specialist
Contact Center
Routing incoming call | Pulling customer history | Logging interaction notes
Field Service
Scheduling technician visit | Updating work order status | Confirming parts availability
Employee Service
Processing leave request | Answering HR policy query | Onboarding new hire
Sales Service
Qualifying inbound lead | Updating opportunity | Closing renewal deal
Resolving help desk ticket | Patching system alert | Resetting user access
Purpose-built agents Start ready for the job Launch agents for sales, service, HR, and more, with job-specific subagents, prebuilt actions, and Salesforce context already in place. Long-Horizon Runtime Keep work moving Let agents pursue goals across days and weeks, retain context, adapt their plans, and complete multi-touch workflows with human oversight. Agent Optimizer Improve every agent Find bottlenecks, understand performance, and get actionable recommendations from a built-in tuning partner. AI Skills in Coworker Teach once, work everywhere Create reusable capabilities for AI teammates and bring them into the tools where work already happens. Multi-Agent Orchestration Turn agents into teams Route work, share context, and coordinate specialized agents across complex customer and operational journeys. Check out what's new
Purpose-built agents Start ready for the job Launch agents for sales, service, HR, and more, with job-specific subagents, prebuilt actions, and Salesforce context already in place. Long-Horizon Runtime Keep work moving Let agents pursue goals across days and weeks, retain context, adapt their plans, and complete multi-touch workflows with human oversight. Agent Optimizer Improve every agent Find bottlenecks, understand performance, and get actionable recommendations from a built-in tuning partner. AI Skills in Coworker Teach once, work everywhere Create reusable capabilities for AI teammates and bring them into the tools where work already happens. Multi-Agent Orchestration Turn agents into teams Route work, share context, and coordinate specialized agents across complex customer and operational journeys.
Purpose-built agents
Start ready for the job
Launch agents for sales, service, HR, and more, with job-specific subagents, prebuilt actions, and Salesforce context already in place.